We take your privacy very seriously. Please review our policy below.
1.1 Whatu2019s New In Healthy Products ABN 12 408 241 968 (we, us or our) provides the services offered through www.whatsnewsinhealthyproducts.com.au and related sites (Whatu2019s New In Healthy Products, www.wnihp.com.au).
(a) Providing the system and services that Whatu2019s New In Healthy Products offers; and
(b) The normal day-to-day operations of our business.
2.2 We handle Personal Information in our own right and also for and on behalf of our customers and users.
2.5 If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that personu2019s consent to provide such information for the purpose specified.
2.6 Our website and services are unavailable to children (persons under the age of 18 years). u00a0If an individual is under 18 years of age, they can only use our website and services under the supervision of a parent or guardian.
3.1 In the course of business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual. u00a0Without limitation, the type of information we may collect is:
(a) Personal Information. u00a0We may collect personal details such as an individualu2019s name, location, date of birth, nationality, family details and other information defined as u201cPersonal Informationu201d in the Privacy Act that allows us to identify who the individual is;
(b) Contact Information. u00a0We may collect information such as an individualu2019s email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual;
(c) Financial Information. u00a0We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;
(d) Statistical Information. u00a0We may collect information about an individualu2019s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
(e) Information an individual sends us. u00a0We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individualu2019s activities.
3.3 We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. u00a0This may include their IP address. Where non-Personal Information is collected the Australian Privacy Principles do not apply.
4.1 Most information will be collected in association with an individualu2019s use of Whatu2019s New In Healthy Products, an enquiry about Whatu2019s New In Healthy Products or generally dealing with us. u00a0However we may also receive Personal Information from sources such as advertising, an individualu2019s own promotions, public records, mailing lists, directories, contractors, staff, recruitment agencies and our business partners. u00a0In particular, information is likely to be collected as follows:
(a) Registrations/Subscriptions. u00a0When an individual registers or subscribes for a service, list, account, connection or other process whereby they enter Personal Information details in order to receive or access something, including a transaction;
(b) Accounts/Memberships. u00a0When an individual submits their details to list in our directory or advertise with us;
(c) Supply. u00a0When an individual supplies us with goods or services;
(d) Contact. u00a0When an individual contacts us in any way;
(e) Access. u00a0When an individual accesses us physically we may require them to provide us with details for us to permit them such access. u00a0When an individual accesses us through the internet we may collect information using cookies (if relevant u2013 an individual can adjust their browseru2019s setting to accept or reject cookies) or analytical services; and/or
(f) Pixel Tags. Pixel tags enable us to send email messages in a format customers can read and they tell us whether mail has been opened;
(g) Submitting news. When an individual contacts us to submit a news story for us to consider.
4.2 As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their Personal Information is being collected.
4.3 Where we obtain Personal Information without an individualu2019s knowledge (such as by accidental acquisition from a client) we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles.
5.1 In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individualu2019s permission. u00a0The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
5.3 It may be necessary for us to disclose an individualu2019s Personal Information to third parties in a manner compliant with the Australian Privacy Principles in the course of our business.
5.4 We will not disclose or sell an individualu2019s Personal Information to unrelated third parties under any circumstances.
5.5 Information is used to enable us to operate our business, especially as it relates to an individual. u00a0This may include:
(a) The provision of goods and services between an individual and us;
(b) Verifying an individualu2019s identity;
(c) Communicating with an individual about:
i Their relationship with us;
ii Our goods and services;
iii Our own marketing and promotions to customers and prospects;
iv Competitions, surveys and questionnaires;
(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
(e) As required or permitted by any law (including the Privacy Act).
5.6 There are some circumstances in which we must disclose an individualu2019s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
(b) As required by any law (including the Privacy Act); and/or
(c) In order to sell our business (in that we may need to transfer Personal Information to a new owner).
5.8 We may utilise third-pay service providers (such as Gmail from Google, Inc. and ActiveCampaign from ActiveCampaign) to communicate with an individual and to store contact details about an individual. These service providers are located in the United States of America.
6.1 An individual may opt to not have us collect their Personal Information. u00a0This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. u00a0They will be aware of this when:
(a) Opt In. u00a0Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
(b) Opt Out. u00a0Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
6.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
7.2 We will take all reasonable precautions to protect an individualu2019s Personal Information from unauthorised access. u00a0This includes appropriately securing our physical facilities and electronic networks.
7.3 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. u00a0Each individual that provides information to us via the internet or by post does so at their own risk. u00a0We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
7.4 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individualu2019s Personal Information to in accordance with this policy or any applicable laws). u00a0The collection and use of an individualu2019s information by such third parties may be subject to separate privacy and security policies.
7.5 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
7.6 We are not liable for any loss, damage or claim arising out of another personu2019s use of the Personal Information where we were authorised to provide that person with the Personal Information.
8.1 Subject to the Australian Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.
8.2 If an individual cannot update his or her own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.
8.3 It is an individualu2019s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
8.4 We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
9.1 If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.
9.2 If we have a dispute regarding an individualu2019s Personal Information, we both must first attempt to resolve the issue directly between us.
9.3 If we become aware of any unauthorised access to an individualu2019s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
10.1 From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individualu2019s interaction with us, they may not opt out of receiving these communications.
11.1 All correspondence with regards to privacy should be addressed to:
The Privacy Officer
Whatu2019s New in Healthy Products
PO Box 237 Cotton Tree Q 4558
You may contact the Privacy Officer by mail or email in the first instance.